Mississauga, Ontario, Canada
“We have experienced a massive growth in the expedited division during the last couple of years” explains Mike Rogers, a youthful and energetic General Manager of Aberstar Fast Freight, “it all happened gradually, sort of in an organic fashion, we were mainly responding to expediency by our LTL clients, then that evolved into the current operational model”, he continued.”Our goal was to make sure that our shippers are pleased with our services. Achieving a higher customer satisfaction, has always been our mantra” Mike added.
Prior to the current expansion as a lead expedited freight company, Aberstar team was an award winning LTL freight runner. As Mike puts it ” It is not too hard to make the shift from LTL to expedited”, he adds, “Somehow someone has to step in and keep that supply chain from snapping”, we are truly glad to be selected for this challenge.
Cost-Effective, Time-Definite Deliveries, is What Aberstar Offers
In response to our questions regarding the extra value that Aberstar Expedite provides, Mike answered, “Most of our clients have particular requests due to time restrictions they’ re under, add to that product-specific requirements. A good example for that is trade show lightening and fixtures, not only they want the shipment on-time, as well, they want all dunnage removed so they can start installing in earnest”. “We work very hard to provide our clients with optimum service where it is time-definite, product-specific and cost effective. It is an everyday challenge, for sure makes my job an exciting one” Mike Adds.
Commenting on the current growth Aberstar Expedited is enjoying, Mike explained, “We also don’t nickel and dime our customer, we try not to charge our customers for waiting time or driver assists unless it’s excessive. We train our drivers to be aware of these issues so we all work together and help the clients to be successful which in return we get more loads and our driving force becomes more successful”
Owners-Operators are the Driving Force Behind Aberstar’s Success
Aberstar Team has developed a successful selection process to qualify potential owner-operator partners, after the qualification process, the candidates go through an road training program and basic business acumen sessions. “Only few years back, we were very proud to be an asset-based business, and we still run our own vehicles very successfully, however now, with such high demand, we can’t find enough drivers to cover all our service lanes,” Mike added, “And having a well-trained, entrepreneurial driving force turn out to have its many benefits to our organization and to the shippers” Mike explains. “Firstly, they’re conveniently spread out across our service lane which expands our reach and strengthen our efficiency and that in return saves our clients a good deal of money” He continued.
Regarding the training package Abertsar team offers to new recruits, Mike explains ” The training package for all our drivers and O/Os, is in no way a guarantee of their success, however, they’re certainly more likely to succeed with proper qualification and training than without it. That is why we emphasize that they do go through this regiment, especially when it involves border-crossing”.
Aberstar Customs Clearance Division Boasts Over 50 Years of Combined Experience
Aberstar customs division boasts over 50 yrs of combined experience. All of that knowledge is deployed to effectively to assist customers’ shipment flow through the border swiftly and help reduce waiting time charges, “We know this is what our expedited clients expect and that is exactly what we provide” added Mike.
When we asked Mike how to describes his job, he laughed and said “not sure how to word it, but we have a mechanical truck, a human driver, a cross-border client who wants his product yesterday, all added, makes for rather exciting and fluid situation, don’t you agree”, he exclaimed, “it can be challenging sometimes, but I guess you can call it experience, a set of skills and a finishing touch” Mike added, shaking his head, “Whoever you name it, at the end of the deal, day-in and day out, we follow through till the job is done and always done right” Mike continued, “If there are issues out of our control the customer is notified and updated instantaneously so they can keep their client updated”, Mike adds “We will be on it till freight is safely where it was heading.
At the moment Aberstar Expedited Services is seeking qualified owners-operators to fill in the positions for an ever-growing demand for reliable expedited drivers.
Contact : Mike Rogers
Aberstar Fast Freight